Are you open?
Do you have mask supplies?
Can I add to or change my order?
I don't see what I want on your website. Can I order it anyway?
How does curbside pickup work?
Select “Free Curbside Pickup” at checkout. If you don’t see this option, go to the View Cart page, click Estimate Shipping and enter your zip code. Curbside Pickup will appear along with the USPS Priority estimate.
We will send you an email when your order is ready for pickup. We’re unable to call you, so make sure to enter an accurate email address. When you have arrived at the store, notify us and give us the name on your order. We will come outside to give it to you.
How long do you hold curbside pickup orders?
We ask that you please pick up your order within two weeks, as we have limited storage space. We will hold orders for up to four months. If you have not picked up your order after four months, we will cancel the order and issue a refund via store credit, minus a 30% restocking fee.
Do you ship internationally?
Yes, we ship worldwide! Our website calculates shipping based on your order total, which means it is not always accurate to the actual shipping costs. If the actual shipping charges are less than what our website estimates, then we always refund the difference. Occasionally we may need to send an invoice if actual shipping charges are more than the site charges. If you would like a shipping estimate, please contact us at [email protected] with a list of what you would like to order, as well as your full shipping address. Please note that international shipping rates do not include any customs fees or duty charges. Stonemountain & Daughter Fabrics has no control over these charges, and they are the sole responsibility of the purchaser.
Please note, at this time we are not able to ship to the U.K. due to the new VAT rules. We are working on a solution and hope to be sending orders to our British fabric lovers again soon!
Can I order swatches?
We are currently not able to process swatch orders. However, you can purchase 1/8 yard sample cuts through our website. Please note that some fabrics, like silk velvet, have a minimum cut of 1/4 yard.
How long will it take for my order to be processed and shipped?
Orders are typically processed and shipped in 3-5 business days. Once shipped, domestic orders typically take 2-4 days to arrive. If your order has not arrived after 5 days, please contact us at [email protected]. International orders may take up to 2-3 weeks to arrive. We can ship express by request. If you would like faster shipping, please contact us at [email protected]. Due to high volume during sales and other circumstances, orders may take up to ten business days to process and ship.
Do you offer in-store pickup?
How do you ship orders?
We ship via USPS Priority using flat rate packages. Our website calculates shipping based on the estimated bulk of your order. If your order is in a lower shipping tier than what our website estimates, then we will refund the difference.
All domestic orders are shipped via USPS Priority, with the exception of swatch-only orders which ship First Class. We usually process orders within 15 days of receiving them, and once an order has shipped, it should arrive within 2-4 days. We are currently unable to expedite any orders. Please contact us at [email protected] if you have any questions.
International orders are generally shipped through the least expensive option, which is often USPS First Class International. If you want to ensure that your order is shipped via Priority Mail (which is faster), then please add a note to your order or send us an email at [email protected].
Oh no, I’ve messed up something with my order! What can I do?
If you have made a mistake while placing your order, please contact us ASAP by sending us an email at [email protected]. We will try to accommodate any changes, but we cannot guarantee that changes can be made if the ordered fabric has already been cut.
What happens if you’re short or out of stock of a fabric I ordered?
We do our best to keep stock up to date online, but sometimes items sell out before we can process your order. If an item is out of stock, flawed, or the amount is short, we will contact you to see how you would like to proceed. Please make sure when placing an order to use a current email address, as this is how we will communicate with you.