Are you open?
- We will be open for in-store shopping Tuesdays through Sundays from 11:00 am – 5:30 pm.
- Masks will be required for all guests 2 years of age or older, but we will not be checking vaccination cards at this time.
- The shop will be a working warehouse on Mondays and will not be open to in-store shopping on that day.
- We will still be offering curbside pickup for local online orders. Please check our homepage for our current turnaround time.
Do you require masks to be worn in the shop?
Over the past two years, we have required that masks be worn by all staff and visitors. We will continue to protect the most vulnerable in our community by erring on the side of caution. We will continue wearing masks and we ask that you do, too.
Can I add to or change my order?
We are unable to modify or add to existing orders, but we can cancel an order so that you can resubmit it with the correct quantities and/or items. Send us an email at [email protected] and we can take care of this for you!
I don't see what I want on your website. Can I order it anyway?
We are unable to process any special request orders for items not on our website at this time. Thank you for your support and understanding!
How does curbside pickup work?
Select “Free Curbside Pickup” at checkout. If you don’t see this option, go to the View Cart page, click Estimate Shipping and enter your zip code. Curbside Pickup will appear along with the USPS Priority estimate.
We will send you an email when your order is ready for pickup. We’re unable to call you, so make sure to enter an accurate email address. When you have arrived at the store, notify us and give us the name on your order. We will come outside to give it to you.
How long do you hold curbside pickup orders?
We ask that you please pick up your order within two weeks, as we have limited storage space. We will hold orders for up to four months. If you have not picked up your order after four months, we will cancel the order and issue a refund via store credit, minus a 30% restocking fee.
Do you ship internationally?
Yes, we ship worldwide! Our website calculates shipping based on your order total, which means it is not always accurate to the actual shipping costs. If the actual shipping charges are less than what our website estimates, then we always refund the difference. Occasionally we may need to send an invoice if actual shipping charges are more than the site charges. If you would like a shipping estimate, please contact us at [email protected] with a list of what you would like to order, as well as your full shipping address. Please note that international shipping rates do not include any customs fees or duty charges. Stonemountain & Daughter Fabrics has no control over these charges, and they are the sole responsibility of the purchaser.
Please note, at this time we are not able to ship to the EU and the U.K. due to the new VAT regulations. We are working on a solution and hope to be sending orders to our British & EU fabric lovers again soon! In the meantime, we hope you can find a local shop to support.
As of September 2021 we are temporarily unable to ship to Australia & New Zealand due to the USPS service suspension. We plan to resume shipping to Australia & New Zealand as soon as service is resumed! (update: As of June 1, 2022 the service suspension has not yet been lifted)
Can I order swatches?
We are currently not able to process swatch orders. However, you can purchase 1/8 yard sample cuts through our website. Please note that some fabrics, like silk velvet, have a minimum cut of 1/4 yard.
If you are ordering 1/8 yard sample cuts and would like USPS First Class shipping instead of USPS Priority, please request it in your order notes. We will refund the difference in shipping costs once your order is complete.
How long will it take for my order to be processed and shipped?
We update a banner at the top of our homepage to reflect our current processing time. Orders are typically processed and shipped in 3-5 business days. Once shipped, domestic orders typically take 2-4 days to arrive. If your order has not arrived after 5 days, please contact us at [email protected]. International orders may take up to 2-3 weeks to arrive. We can ship express by request. If you would like faster shipping, please contact us at [email protected]. Due to high volume during sales and other circumstances, orders may take up to ten business days to process and ship.
How do you ship orders?
We ship via USPS Priority using flat rate packages. Our website calculates shipping based on the estimated bulk of your order. If your order is in a lower shipping tier than what our website estimates, then we will refund the difference.
All domestic orders are shipped via USPS Priority. Please check the banner at the top of our homepage for up to date processing time. Once an order has shipped, it should arrive within 2-4 days. We are currently unable to expedite any orders. Please contact us at [email protected] if you have any questions.
If you have a small order, such as 1/8 yard sample cuts, a single pattern, or a few notions, then we can ship your order via USPS First Class by request. If you would like USPS First Class instead of USPS Priority, just leave a note at checkout and we will refund the difference in shipping costs once your order is complete. Please note that First Class shipping is not insured.
All orders over $150 will require a signature for delivery. If this is not possible for you, please add a note at checkout and we will remove this requirement.
International orders are generally shipped through the least expensive option, which is often USPS First Class International. If you want to ensure that your order is shipped via Priority Mail (which is faster), then please add a note to your order or send us an email at [email protected].
Oh no, I’ve messed up something with my order! What can I do?
If you have made a mistake while placing your order, please contact us ASAP by sending us an email at [email protected]. We will try to accommodate any changes, but we cannot guarantee that changes can be made if the ordered fabric has already been cut.
What happens if you’re short or out of stock of a fabric I ordered?
We do our best to keep stock up to date online, but sometimes items sell out before we can process your order. If an item is out of stock, flawed, or the amount is short, we will contact you to see how you would like to proceed. Please make sure when placing an order to use a current email address, as this is how we will communicate with you.
How do preorders work?
Do you offer wholesale?
Do you charge sales tax?
What is your return policy?
We of course want you to be happy with your purchase! We accept returns within 14 days on products in original condition: unmarked, uncut, and unwashed by the purchaser. A 25% cutting and restocking fee applies to returned fabric. Please note that the original shipping charge is non-refundable. Unless we are in error, we cannot refund return shipping costs. In the case that Stonemountain & Daughter is covering return shipping, we are only responsible for return shipping costs from the original shipping address. We always do our best to check fabrics for flaws, but if we made a mistake or if the fabric is defective, contact us at [email protected]. We will send a replacement or process a refund right away. We do not accept returns on sale items or remnants.
Do you have sewing classes?
Do you sell or repair sewing machines?
Do you do custom sewing and repairs?
How should I care for my fabric?
I’m coming to visit! Where should I park?
There is 8-hour paid parking available in front of the store on Shattuck Avenue. Please note that the yellow painted curbs are commercial loading zones. There is additional paid parking available across the street. There is also sometimes free 2-hour parking available on Blake Street. Please note that you can pay for parking using one of the kiosks on the street or use the ParkMobile app on your phone.
Are you accepting donations of fabric and notions for the community free bin?
Thank you for thinking of us! We are no longer featuring the community free bin and are not accepting donations of fabric or other notions at this time. We encourage you to donate your unwanted sewing supplies to local organizations Reuse for Arts and Crafts, FabMo, and Urban Ore. Please contact the organizations directly for details on the items they are currently accepting.