FAQ & RESOURCES
Are you open?
- We are open for in-store shopping every day from 10:30 am – 6:00 pm. Masks are recommended but not required.
- Our online store is always open and updated daily.
- We are always available to answer any questions via email at [email protected]
- We continue to offer a curbside pickup option for local online orders. Please see our homepage for our current order fulfillment time.
- You can call us during business hours at 510-845-6106.
Do you require masks to be worn in the shop?
Masks are no longer required, but are recommended. We do have masks available if you need one; please ask a sales associate for assistance.
Can I add to or change my order?
We are unable to modify or add to existing orders, but we can cancel an order so that you can resubmit it with the correct quantities and/or items. Send us an email at [email protected] and we can take care of this for you!
I don't see what I want on your website. Can I order it anyway?
Please feel free to email us at [email protected] with your requests and questions. We always do our best to source what our customers are looking for!
How does curbside pickup work?
We will send you an email when your order is ready for pickup. We’re unable to call you, so make sure to enter an accurate email address. When you have arrived at the store, notify us and give us the name on your order. We will come outside to give it to you.
How long do you hold curbside pickup orders?
Do you ship internationally?
Can you add matching thread to my fabric order?
Yes! Every fabric product on the Stonemountain & Daughter website includes the option to add a 110-yard (100 m) spool of Gutermann thread to match. When you check this box, it adds one (or more) spool of thread to your order and alerts the sales associate who is preparing the order to make a thread match. How do we make a thread match? Take a peek behind the scenes at our process here!
Can I order swatches?
Yes! You can purchase 1/8 yard sample cuts on each fabric’s product page—just click the “Order 1/8 yard sample” button to add it to your cart. 1/8 yard sample cuts measure 4.5 inches x the width of the fabric. We label each sample cut with the fabric name for your reference.
If you are ordering 1/8 yard sample cuts and would like USPS First Class shipping instead of USPS Priority, please request it in your order notes. We will refund the difference in shipping costs once your order is complete.
How long will it take for my order to be processed and shipped?
We update a banner at the top of our homepage to reflect our current processing time. Orders are typically processed and shipped in 1 – 2 business days. Once shipped, domestic orders typically take 2-4 days to arrive. If your order has not arrived after 5 days, please contact us at [email protected]. International orders may take up to 2-3 weeks to arrive. We can ship express by request. If you would like faster shipping, please contact us at [email protected]. Due to high volume during sales and other circumstances, orders may take up to seven business days to process and ship.
How do you ship orders?
We ship most of our orders via USPS Priority Mail using flat rate packaging. Our website calculates shipping cost based on the estimated bulk of your order. If your order ends up being in a lower shipping tier than what our website has estimated, we will refund the difference when your order is complete and ready to ship.
Orders are shipped via USPS Priority Mail in either plain or flat rate packaging. Please check the banner at the top of our homepage for current, up to date processing time. Once an order has shipped, depending on where you live, it should arrive within 2-4 days per the USPS. We are currently unable to expedite any orders. Please contact us at [email protected] if you have any questions.
If you have a small order, such as 1/8 yard sample cuts, a single pattern, or a few notions, we would be happy to ship your order via USPS First Class by request. If you would like us to ship via USPS First Class instead of USPS Priority, please leave us a note at checkout. We will refund the difference in shipping costs once your order is complete. Please note that First Class shipping does have tracking but is not insured.
Once your order is shipped, we will send you an automatic email notification including your package’s tracking number. Be sure to check your spam folder for this email. All orders over $250 will require a signature for delivery. Due to a high percentage of package thefts in the Brooklyn area, all orders over $100 will require a signature for delivery. If you will not be available to sign for your delivery but have a secure delivery spot, please add a note at checkout and we can remove this requirement for you.
We do our best to send out all packages quickly and securely. Once your order is picked up by USPS, we cannot be responsible for lost or stolen packages. Please follow up with USPS with any inquiries involving missing packages. We encourage you to make sure you are using the safest address to receive orders from us, as we have seen a rise in missing or stolen packages in many areas.
International orders are generally shipped through the least expensive option, which is often USPS First Class International. If you want to ensure that your order is shipped via USPS Priority Mail International (which is faster), then please add a note to your order or send us an email at [email protected] and we will send you an invoice for the additional cost. Please note: due to added costs and tax requirements involved in shipping our fabric internationally, there are only a few countries outside the United States that we are currently able to ship to.
Oh no, I’ve messed up something with my order! What can I do?
If you have made a mistake while placing your order, please contact us ASAP by sending us an email at [email protected]. We will always try to accommodate any changes, but we cannot guarantee that changes can be made if the ordered fabric has already been cut.
What happens if you’re short or out of stock of a fabric I ordered?
We do our best to keep stock up to date online, but sometimes items sell out before we can process your order. If an item is out of stock, flawed, or the amount is short, we will contact you to see how you would like to proceed. Please make sure when placing an order to use a current email address, as this is how we will communicate with you. It’s good to check your spam folder as sometimes our emails will be there and could be missed.
How do preorders work?
Do you offer wholesale?
Do you charge sales tax?
Orders shipped to California addresses or orders that are picked up in-store are subject to California sales tax. Orders shipped out of state or internationally do not incur any sales tax.
What is your return policy?
We of course want you to be happy with your purchase! We accept returns within 21 days on products in original condition: unmarked, uncut, and unwashed by the purchaser. A 25% cutting and restocking fee applies to returned fabric. Please note that the original shipping charge is non-refundable. We do not accept returns on sale items or remnants.
Unless we are in error, we cannot refund return shipping costs. In the case that Stonemountain & Daughter is covering return shipping, we are only responsible for return shipping costs from the original shipping address.
We do our best to check fabrics for flaws, but if we made a mistake or if the fabric is defective, please contact us at [email protected]. We will work with you to resolve the issue, whether that means sending a replacement fabric or issuing a refund to your original payment method.
Please mail returns and exchanges to:
Stonemountain & Daughter Fabrics
2518 Shattuck Ave.
Berkeley, CA 94704
Store Phone: 510-845-6106
Do you have sewing classes?
Since 2016, we no longer offer classes at Stonemountain, but we’ve worked closely with a number of teachers and schools in the Bay Area to make sure everyone who wants to can learn how to sew! Check out our guide to Bay Area sewing classes.
Do you sell or repair sewing machines?
Do you do custom sewing and repairs?
We do not do any sewing services. We have collected some fliers and business cards from local tailors and seamstresses, and this information is available in binders behind the counter at our physical location. Just ask any sales associate to see them! Please note that these services are not vetted, endorsed, or affiliated in any way with Stonemountain & Daughter Fabrics.
How should I care for my fabric?
I’m coming to visit! Where should I park?
There is 8-hour paid parking available in front of the store on Shattuck Avenue. Please note that the yellow painted curbs are commercial loading zones. There is additional paid parking available across the street. There is also sometimes free 2-hour parking available on Blake Street. Please note that you can pay for parking using one of the kiosks on the street or use the ParkMobile app on your phone.
I'm coming to visit! Does your shop have a restroom?
Unfortunately, as of September 2023 we are no longer able to have a restroom for customers or the public. We apologize for the inconvenience and appreciate your understanding. Our staff is always happy to suggest nearby public restrooms in the neighborhood—please ask!
Are you accepting donations of fabric and notions for the community free bin?
Thank you for thinking of us! We are no longer featuring the community free bin and are not accepting donations of fabric or other notions at this time. We encourage you to donate your unwanted sewing supplies to local organizations Reuse for Arts and Crafts, FabMo, and Urban Ore. Please contact the organizations directly for details on the items they are currently accepting.